As you’ll be aware, our academy now uses MCAS (MyChildAtSchool) as our preferred platform for parental communication. This page is designed to help you with any queries you may have.
For support with your MCAS account, please email firstname.lastname@example.org, stating your child’s name, your name and contact number, along with the details below.
1 – Setting up your account for the first time
You will be provided with our School ID (11794) and a username unique to you by email, and a One-Time-Use Invitation Code, also unique to you as an individual, by text message. Once you’ve been provided with these, you can head to either the MCAS App or the MCAS Website.
Click the “Redeem Invitation Code” link.
Enter the School ID (11794), your Username, and your Invitation code.
You will then be prompted to:
create a password
provide your email address, and
set a security question/answer.
Once complete, you can then use the School ID, your Username, and the password you have just created to log in to both the MCAS App and the MCAS Website via the main log in page.
2 – I’ve forgotten my username or password
You will be asked for:
the school ID (11794), and
the email address with which you registered the account in step 1 above
the answer to your security question from step 1 above
A link will then be emailed to you which can be used to reset your password.
If you need to recover your Username, please use the “I need to Recover my Account Details” link instead of the the “I need to reset my password” link.
Please remember to check Spam & Junk folders for emails if they don’t show up in your inbox.
3 – My children have disappeared from within the app
Please delete the app from your device, then reinstall the latest version from the AppStore / PlayStore. Once installed, re-add your account using the SchoolID (11794), your username, and your password. In the meantime, you can always log in to the MCAS Website where all your children should be listed correctly and make any changes there, as this particular issue only affected the App for Mobile Devices.
4 – Switching between your children
To switch between your children, open the menu in the app. The current child whose details you are viewing should be pictured at the top with their name listed alongside. Tap on their name. A pop-up window will then appear listing any other children linked to your account. Tap the child whose details you wish to view to switch to them.
5 – I forgot my pin number
The MCAS App asks you to set a PIN to prevent any one who may gain access to your phone from launching the app. This PIN is set and stored only on your phone. Should you forget this PIN number, the only solution is to delete the app from your device, reinstall the app from the AppStore / PlayStore, and then re-add your account using the School ID (11794), your username and your password.
6 – MCAS User Guides
7 – All other issues
For all other issues relating to the MCAS App & Website, or your MCAS Account, please send an email to email@example.com